Two-Piece Toilet

Cause:   This is usually caused by an issue with the electrical supply that the unit is connected to, or a faulty motor.

Solutions: 

  • Check the Power Supply
  1. Check the electrical system.
  2. Ensure the G.F.C.I. breaker is on.
  3. Ensure the receptacle is on.
  4. Ensure that the fuse and the breaker are functioning.
  5. Check that the discharge and vent pipe are not
    blocked.

If the unit is properly connected to a working power supply and you have tried all the above steps, the problem most likely lies within the motor itself. Please contact support.

Cause:   This is usually caused by an improper installation, buildup, or a blockage in the unit or the system.  

Solutions: 

 

  • Ensure Proper Installation

Check the toilet tank to ensure water is not leaking into the bowl. Be sure the check valve is seated properly. Incorrect seating can cause water to leak back into the macerating unit. Confirm that the discharge elbow is properly aligned to assure there is no reverse water flow.

  • Use Descaler Fluid

We suggest using CLR, a descaler fluid, once a month to prevent buildup. In the event of an inconsistent motor, we recommend using CLR to ensure there is no buildup around the mechanism that signals the motor to start working. If this does not resolve the issue, try the steps below. 

  • Check for Blockages
  1. Use a siphon to drain the toilet bowl and the macerating unit.
  2. Remove the bowl and check for any obstructions or foreign objects inside the check valve.
  3. Ensure that there are no blockages in the vent pipe or the discharge pipe. 
  4. If no blockages are found, remove the lid of the unit and then remove the rubber tank and the motor as a single unit from the case.
  5. Undo the clip connecting the motor to the tank.
  6. Loosen the ring of screws on the motor pump.
  7. Check the unit and remove any blockages.
  8. Reassemble the unit by redoing the above steps in reverse order.
  9. Check unit to ensure it is working properly.

If all of the above solutions do not resolve your issue, please contact our support team.

Cause:   This is usually caused by an improper installation. 

Solution:

 

  • Ensure Discharge Pipe Size

The recommended discharge size is 3/4″ – 1″. If you do not use the recommended sizes, you may see issues with the unit not flushing completely.

If your problem is not listed here, please contact support@silentvenus.com

One-Piece Toilet

Cause:   This is usually caused by an issue with the electrical supply that the unit is connected to, or a faulty motor.

Solutions: 

  • Check the Power Supply
  1. Check the electrical system.
  2. Ensure the G.F.C.I. breaker is on.
  3. Ensure the receptacle is on.
  4. Ensure that the fuse and the breaker are functioning.
  5. Check that the discharge and vent pipe are not
    blocked.

If the unit is properly connected to a working power supply and you have tried all the above steps, the problem most likely lies within the motor itself. Please contact support.

Cause:   This is usually caused by an improper installation, buildup, or a blockage in the unit or the system.  

Solutions: 

 

  • Ensure Proper Installation

Check the toilet tank to ensure water is not leaking into the bowl. Be sure the check valve is seated properly. Incorrect seating can cause water to leak back into the macerating unit. Confirm that the discharge elbow is properly aligned to assure there is no reverse water flow.

  • Use Descaler Fluid

We suggest using CLR, a descaler fluid, once a month to prevent buildup. In the event of an inconsistent motor, we recommend using CLR to ensure there is no buildup around the mechanism that signals the motor to start working. If this does not resolve the issue, try the steps below. 

  • Check for Blockages
  1. Use a siphon to drain the toilet bowl and the macerating unit.
  2. Remove the bowl and check for any obstructions or foreign objects inside the check valve.
  3. Ensure that there are no blockages in the vent pipe or the discharge pipe. 
  4. If no blockages are found, remove the lid of the unit and then remove the rubber tank and the motor as a single unit from the case.
  5. Undo the clip connecting the motor to the tank.
  6. Loosen the ring of screws on the motor pump.
  7. Check the unit and remove any blockages.
  8. Reassemble the unit by redoing the above steps in reverse order.
  9. Check unit to ensure it is working properly.

If all of the above solutions do not resolve your issue, please contact our support team.

Cause:   On a new install this can be caused by improper installation. On an existing installation this can be caused by a defective check valve.

Solution:

 

  • Ensure Discharge Pipe Size

The recommended discharge size is 3/4″ – 1″. If you do not use the recommended sizes, you may see issues with the unit not flushing completely.

  • Remove and re-install the check valve.

If your problem is not listed here, please contact support@silentvenus.com

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